I need to do a shout out to Microsoft for their AWESOME support! & explain how Facebook was integral in the connection. Facebook has provided me with incredible networking over the past month & 1/2. I had registered last May, but not really gotten involved until I noticed Jeremiah making Web Strategy groups & I played along for a couple of hours answering questions as he posted them. Sean O’Driscoll joined in the conversation & I disagreed with him on a point. (How was I to know that he was Microsoft’s GM of Marketing? If I had, I probably would’ve quietly moved on.) The random power of Facebook is here: Sean befriended me & saw a recent blog post that I had written on MS Live Writer which was a culmination of feedback from our readers. He messaged me saying that he would forward it to the development team. Since that time Sean & I have had our virtual paths cross many times. So what does this have to do with support? Well, this past week I woke to a Facebook message from Joe Cheng, a Live Writer Developer letting me know that not only was the latest version of Live Writer available, but that they had fixed the bugs we had identified & he thought my readers would like to know! What a great personal touch. And it doesn’t end there. This is my third blog that I write too & that’s one of the marvels of Live Writer is that you can manage multiple blogs. I blogged my first few entries without it & it was PAINFUL! It’s hard for me to blog without it because it is THE BEST tool & makes embedding images incredibly easy, automatically ftp’s, pings, etc. Can you tell that I’m addicted?! But when I tried to connect it with my blog last night, it wouldn’t. So I emailed Joe Cheng. Last night, he replied within a couple of hours & told us what buggy code to remove from the blog. My sister said, “All fixed. (Thanks to Joe) It would have taken a day or 2 to figure out to look there for the problem.” And remember! she’s the technically inclined one! That may indicate I would never have found it – I prefer to leave the code alone – it’s safer. A huge thanks to Sean & Joe for giving Microsoft a human touch. (And to all MS staff please don’t take that the wrong way). It’s totally impressive that such a huge entity can offer such great personalized customer service. Kudos to you! I will be attending the Facebook for Business Strategy conference in December & look forward to meeting Sean & Jeremiah in person! (Jeremiah O. is keynoting it). Are you using Facebook for networking? Should you be at Facebook, the conf, or both? And if you are at Facebook, feel free to add me using the link under my photo. Update: In the first paragraph I linked to the post that Sean had forwarded.