You’ve done all the right things… You are:
listening to your community
interacting with them
establishing a rapport
And things are moving along great. If you have an active community & product(s) that aren’t perfect then it’s best to realize that negative feedback is going to happen & it is good.
Jeremiah Owyang’s new FAQ series started with What if [...]
If you’re interested in Community Management topics, there’s an active Facebook group where discussions are happening. With over 1000 members from around the world there is a variety of contributions.
Here is a question that’s frequently asked:
I need help getting people to use a forum. I find that people will look at the questions but do [...]
If you’ve decided to incorporate social media tools into your mix for supporting your customers, have you thought of looking beyond your existing community? Let me ask this in another way, would you like to expand your market?
Brian Solis recently had an excellent post that included this graphic:
The stages are from the customer’s perspective. But [...]
This past week my sister & I attended the Craft & Hobby Association trade show in Anaheim, CA. The stat’s are 20,000 people attend & 3,200 exhibits.
The majority of the attendees are retailers ordering merchandise for their stores. We had appointments with editors of various publications. It was exciting for me to demo our products [...]
Working remotely is a great thing. I didn’t mind giving up the 30 minute commute 2 times per day. And because we have 6 months of snow, it’s easy to work from home.But this also means that when I do travel for work, it’s more like a jaunt. My first trip to the ACDSee offices [...]
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