Negative Feedback & the Community Manager

Published in February 26th, 2008

You’ve done all the right things… You are:

listening to your community
interacting with them
establishing a rapport

And things are moving along great. If you have an active community & product(s) that aren’t perfect then it’s best to realize that negative feedback is going to happen & it is good.
Jeremiah Owyang’s new FAQ series started with What if [...]

How to kick start a Community

Published in February 19th, 2008

Posted by Connie in Community Bldg

4 Comments

If you’re interested in Community Management topics, there’s an active Facebook group where discussions are happening. With over 1000 members from around the world there is a variety of contributions.
Here is a question that’s frequently asked:
I need help getting people to use a forum. I find that people will look at the questions but do [...]

What’s Beyond your Community?

Published in February 17th, 2008

Posted by Connie in Community Bldg, Marketing

1 Comment

If you’ve decided to incorporate social media tools into your mix for supporting your customers, have you thought of looking beyond your existing community? Let me ask this in another way, would you like to expand your market?
Brian Solis recently had an excellent post that included this graphic:
The stages are from the customer’s perspective. But [...]

Building Community at a trade show

Published in February 15th, 2008

Posted by Connie in Community Bldg

2 Comments

This past week my sister & I attended the Craft & Hobby Association trade show in Anaheim, CA. The stat’s are 20,000 people attend & 3,200 exhibits.
The majority of the attendees are retailers ordering merchandise for their stores. We had appointments with editors of various publications. It was exciting for me to demo our products [...]

Leaving the Blizzard Behind

Published in February 9th, 2008

Posted by Connie in Reflections

1 Comment

Working remotely is a great thing. I didn’t mind giving up the 30 minute commute 2 times per day. And because we have 6 months of snow, it’s easy to work from home.But this also means that when I do travel for work, it’s more like a jaunt. My first trip to the ACDSee offices [...]

Going offline for a week

Published in February 8th, 2008

Posted by Connie in Reflections

1 Comment

My writing here has been quiet because I’ve been really busy. My sister & I have had our website for just over a year & we’ve never left it unattended. And I usually try to stay online when I travel, so this is a first.
Over the past month I’ve been training in a team & [...]

How do I become a Community Manager?

Published in February 4th, 2008

Posted by Connie in Comm Mgr Role

4 Comments

People are asking, “How do I become a Community Manager?”. “What does the job description look like?” What qualities do I need to have?
This is an emerging role so it varies greatly. My prediction is for two things:

The role is going to become an integral part of companies as they adopt social media. (J. [...]