Category: Collaboration

There has been a lot of focus of late on how to become a social business. In fact I joined Dell back in 2011 because of their maturity as a social business. The story really goes back to 2007 when

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My blogging recently has been in the form of guest posts. I will start republishing them here. This post was written for the Desk.com blog and was later published on the Salesforce.com blog. You’ve already got the “secret” weapon for

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Every Community Manager knows how much effort it takes to grow a young Community and encourage engagement in an established one. Most Communities also include social outposts on channels such as Twitter, Facebook, Google+ and possibly LinkedIn depending where customers

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It’s no small feat for a company to transition to become a social business. One would think that it’s easier for smaller organizations, but companies of all sizes face the following barriers. 1. Traditionalists are afraid of change. How many

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