Category: Platforms & Technology

There has been a lot of focus of late on how to become a social business. In fact I joined Dell back in 2011 because of their maturity as a social business. The story really goes back to 2007 when

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Whenever I get a request to speak, I’m always humbled and honored by the invitation. But when I found out that the audience was crafters, I was thrilled because this is the very group that I was part of when

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It’s been over a year since I posted my list of must have tools. Each time I get a new computer I have to install these immediately or I can’t breathe. Here they are: Evernote – This is my ultimate

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Last week in San Francisco I visited the offices of a company that had proudly launched their blog the previous day. They asked for feedback and as a Community Manager my first impulse is: ‘How can I help you?’. Here

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