After numerous requests for resources, I’ve compiled a list of links to my writing & to others that I frequently reference.
Community Building
- 10 Rules for Building a Community
- Series on Enabling & Embracing your Influencers
- Social Media Manifesto by Brian Solis
- Customer Service, The Art of Listening & Engagement Through Social Media by Brian Solis
- The Essential Guide to Social Media by Brian Solis
- Online Community Best Practices by Jeremiah Owyang
- The Four Tenets of the Community Manager by Jeremiah Owyang
- How to Develop a Community Strategy by Forum One Communications
- Guide to Social Media for Organizations an ebook by Colin McKay
- Dealing with Trolls by Sean O’Driscoll
- Wiki & Mindmap hosted by International Online Community Management Association
- password for Mindmap: IOCMA
Community Manager Role
- How to become a Community Manager
- Community Manager Salary
- Social Media job postings
- Hiring a Community Manager by Jake McKee
Marketing
Web Strategy
- Applying a strategy to the entire product lifecycle by Jeremiah Owyang
- The Challenges, Evolution, and Success Factors of the Enterprise Intranet by Jeremiah Owyang
- Air Traffic Tower model by Jeremiah Owyang
Get Involved!
- Social Networking Tips
- Community Manager, Advocate & Evangelist Facebook Group
- Web Strategy Facebook Group
- Social Media Training Wiki Shel Holtz started this wiki – join in!
Measurement
- Social Media Measurement
- Companies that Measure Social Media, Influence, and Brand by Jeremiah Owyang
- Online Community ROI: Models & Reporting by Bill Johnston
Recommended Reading
- The Cluetrain Manifesto by Rick Levine, Christopher Locke, Doc Searls and David Weinberger
- Now Is Gone – A Primer on New Media for Executives and Entrepreneurs by Geoff Livingston & Brian Solis Now is Gone: blog
- Meatball Sundae: Is Your Marketing Out of Sync? by Seth Godin
- Personality not included by Rohit Bhargava
- Groundswell by Charlene Li & Josh Bernhoff
- Personal Branding Magazine by Dan Schawbel
@jakrose check out @cbensen ‘s resource page http://tinyurl.com/5g2gjw for online community manager communities and wikis
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