After numerous requests for resources, I’ve compiled a list of links to my writing & to others that I frequently reference.
Community Building
- 10 Rules for Building a Community
- Series on Enabling & Embracing your Influencers
- Social Media Manifesto by Brian Solis
- Customer Service, The Art of Listening & Engagement Through Social Media by Brian Solis
- The Essential Guide to Social Media by Brian Solis
- Online Community Best Practices by Jeremiah Owyang
- The Four Tenets of the Community Manager by Jeremiah Owyang
- How to Develop a Community Strategy by Forum One Communications
- Guide to Social Media for Organizations an ebook by Colin McKay
- Dealing with Trolls by Sean O’Driscoll
- Wiki & Mindmap hosted by International Online Community Management Association
- password for Mindmap: IOCMA
Community Manager Role
- How to become a Community Manager
- Community Manager Salary
- Social Media job postings
- Hiring a Community Manager by Jake McKee
Marketing
Web Strategy
- Applying a strategy to the entire product lifecycle by Jeremiah Owyang
- The Challenges, Evolution, and Success Factors of the Enterprise Intranet by Jeremiah Owyang
- Air Traffic Tower model by Jeremiah Owyang
Get Involved!
- Social Networking Tips
- Community Manager, Advocate & Evangelist Facebook Group
- Web Strategy Facebook Group
- Social Media Training Wiki Shel Holtz started this wiki – join in!
Measurement
- Social Media Measurement
- Companies that Measure Social Media, Influence, and Brand by Jeremiah Owyang
- Online Community ROI: Models & Reporting by Bill Johnston
Recommended Reading
- The Cluetrain Manifesto by Rick Levine, Christopher Locke, Doc Searls and David Weinberger
- Now Is Gone – A Primer on New Media for Executives and Entrepreneurs by Geoff Livingston & Brian Solis Now is Gone: blog
- Meatball Sundae: Is Your Marketing Out of Sync? by Seth Godin
- Personality not included by Rohit Bhargava
- Groundswell by Charlene Li & Josh Bernhoff
- Personal Branding Magazine by Dan Schawbel
14 Trackbacks / Pingbacks for this entry
March 14th, 2008 on 6:27 pm
[...] Resources [...]
March 23rd, 2008 on 4:12 am
[...] Connie Bensen, the Community Manager for ACDSee, maintains an excellent community / social media resource listing on her blog. If you want to know more about everything I’ve just talked about, take a look at [...]
April 16th, 2008 on 12:32 am
[...] Resources Connie Bensen: My Conversations List of community manager resources. Looks great. (tags: via:email marketing to_read communitymanager community) [...]
May 4th, 2008 on 9:25 am
[...] Resources [...]
May 18th, 2008 on 10:50 am
[...] Resources [...]
June 3rd, 2008 on 3:26 am
[...] can read the rest of Connie’s guest post here or her best resource posts. Possibly related posts: (automatically generated)Glossary of Social Media, Blogging, Web 2.0 [...]
June 15th, 2008 on 8:26 am
[...] Resources [...]
July 5th, 2008 on 9:34 am
[...] you found this intriguing then you will enjoy my list of Resources on community [...]
July 10th, 2008 on 10:37 am
[...] you found this intriguing then you will enjoy my list of Resources on community [...]
July 30th, 2008 on 12:00 pm
[...] I read earlier today: Learning, Motivation, and Technology by Steve Ransom Motoko by Keith Gessen Resources for Community Managers by Connie Bensen Workplace Literacy by Ken [...]
August 7th, 2008 on 6:50 am
[...] media and would like to catch up on what it all is, Connie Benson has a very helpful post here: conniebensen.com/blog/resources. Share or bookmark [...]
August 11th, 2008 on 11:17 am
[...] Resources [...]
November 21st, 2008 on 4:04 pm
[...] check out 1000 True Fans, if you’re trying to build a community. Also check out Connie Bensens online resources on community strategy. If you are looking for more social media marketing [...]
November 30th, 2008 on 3:48 pm
[...] strikes me about the nascent Community Manager role is embodied in Ms. Bensen’s Resources page which she has assembled on her blog. Reading and skimming these articles, it’s clear that [...]