Tag: community manager

I have come to realize that as community managers may be doing ourselves a disservice by choosing that title. We are all in agreement that we’re not managing anyone. But do organizations understand the term ‘Community’? It seems that the

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Listening is one of those skills that takes practice. Organizations have an even harder time in pausing to listen to their customers. Over the past year and a half I have had the good fortune to be directly involved with

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